Shipping & Delivery
Before your order is shipped, Hellymoon has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.
Total Delivery Time = Processing Time + Shipping Time
Processing Time: All normal product will need 7-12 business days to process, except the complicated handwork like beading, embroidery and tie dye will need 13-20 business days to process.
Shipping Time: It depends on which shipping method you chose, the standard shipping method will need 6 - 10 business days while the expedited shipping method will need 3-5 business days.
About the PO BOX and APO/FPO addresses, all the countries can not use.
Delivery time to PO Boxes varies from others and is generally longer than our standard 7-12 business day Ground Shipping.
If it happens, there might be two reasons:
1.When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (3-7 business days) to see any activity once it has shipped out from our end.We suggest you wait few days more. By the way, cause the TNT delivery company used the same tracking number for the different destinations. The parcel which had been delivered is not yours. And it's for different countries. Please be patient to wait.
2.Or you will need to get the destination tracking number for some shipping methods. You can get the new tracking number when you track at the link sent to you in the confirmation email. If you still cannot find the updated tracking number, please contact us. We are willing to assist you on this issue.
Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Please also contact your local post office or shipping company with the tracking number. In some cases, post offices may require customers to collect parcels in person for international deliveries. If you still cannot find your package, please feel free to Submit a ticket.
For an unshipped order, if it is still in processing, there will be no further updates until the order is completed.
For shipped orders, sometimes it takes several day for the tracking information to be updated. If your shipment is from our international warehouses and is in transit or clearing customs, the information will not be updated until it reaches next shipping station (may require 3-7 business days).
Sometimes the shipping company has not updated the package information. We suggest you wait a few more days.
We are always working with the most trustful delivery companies and the shipping cost depends on the weight of the items you order, the shipping method you choose and the delivery destination. Considering the competitive price of our products, it's still quite cost-effective to purchase from us. We sincerely hope you could have a try and we will never let you down.
With the increasing concern about Coronavirus (COVID-19), we want to inform you that Hellymoon is closely monitoring news and reports from the Centers for Disease Control (CDC) and we are taking precautionary measures to ensure the health and safety of our customers and employees.
We understand that this could be a stressful time for our customers since the COVID-19 outbreak. Our customer service team are doing our very best to demonstrate our commitment and provide you the best assistance, and we want to ensure you our focus is to assist you promptly. Please be assured that we will answer to each one of you as soon as we can. Thank you for your patience and comprehension.
Our delivery is currently continuing as usual. Plus, we are working hard to make deliveries as safe as possible. However, some carriers are experiencing delays on their end so once your order does ship, be sure to keep a close eye on your tracking.
For new purchases, we will make and send the items according to the tailoring time and shipping time indicated on our website. Cause the effect by the COVID-19, the delivery time maybe delayed for a while. Our delivery is currently continuing as usual. Plus, we are working hard to make deliveries as safe as possible. However, some carriers are experiencing delays on their end so once your order does ship, be sure to keep a close eye on your tracking.
We need to stay united during these tough times, and we appreciate all our customers' efforts. We want to express our best wishes to you.
Thank you for your time, patience and understanding.
Love from all of us
We ship worldwide to nearly every country across the globe, covering United Sates, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
Notes: Since the departmental goods are shipped overseas, the customer shall bear the customs duties incurred.
If your shipping destination is not available at checkout, please just Contact Us.
Sales tax is included in the prices shown.
Note: Remember that certain countries charge duty tax for customs imports that you might be required to pay. For information, ask your local customs office.
Country/Region: United Sates
Standard Shipping(6-10 business days)
Expedited Shipping(3-5 business days)
Country/Region: All other Countries
Standard Shipping(12-20 business days)
Expedited Shipping(12-18 business days)